A clear, friendly guide to our products, services, and support.

ABOUT FIRM‑N‑FOLD

Who is Firm‑n‑Fold?

Firm‑n‑Fold is Australia’s leading supplier of massage tables, equipment, and natural therapy products. With more than 40 years of experience, we support therapists, clinics, educators, and wellness professionals across Australia and internationally.

Where are your showrooms located?

You can visit us in:
• Melbourne
• Gold Coast

We also partner with distributors nationwide.

How long have you been in business?

We began in 1982 and have grown from a small Sydney workshop into a trusted national brand known for quality and innovation.

PRODUCTS & QUALITY

What products do you offer?

Our range includes:
• Portable, stationary and electric massage and treatment tables
• Massage chairs and ergonomic stools
• Hot stone heaters and massage stones
• Massage oils, balms and lotions
• Aromatherapy and essential oils
• Clinic trolleys, cushions, bolsters and disposable covers

Why choose Firm‑n‑Fold tables?

Our tables are designed for professional use, with a focus on durability, comfort, stability and long‑term performance. Every model is built with high‑quality materials and industry‑informed design.

Do you manufacture your own tables?

Yes. We offer both Australian‑made and imported models, with manufacturing and quality control based at our Gold Coast facility.

COLOURS, MATERIALS & CUSTOMISATION

Can I choose the colour of my massage table?

Many models come in a range of colours. Availability varies depending on the table and current stock.

Do you offer custom upholstery?

Some models can be customised. Our team can guide you through available options.

What type of vinyl do you use?

We use premium, professional‑grade vinyl designed for durability in clinical and therapeutic environments.

ORDERING, SHIPPING & DELIVERY

Do you ship Australia‑wide?

Yes — we deliver to all Australian states and territories, and supply internationally through our distributor network.

How long will delivery take?

Delivery times depend on stock availability, your location and whether your item is custom‑made.

Can I track my order?

Yes. Once your order has been dispatched, you’ll receive tracking details via email or sms.

PAYMENT & REWARDS

What payment methods do you accept?

We accept:
• Visa
• Mastercard
• EFTPOS
• Direct Debit / EFT
• Zip Pay
• Cheques
• Money orders

Do you offer a rewards program?

Yes — join our Customer Rewards Program and enjoy 10% off all purchases for life.

WARRANTY, REPAIRS & AFTER‑SALES SUPPORT

Do your products come with a warranty?

Yes. All Firm‑n‑Fold products include a manufacturer’s warranty. Coverage varies by product type.

Do you offer repairs or servicing?

We provide after‑sales support, including repairs, spare parts and maintenance for Firm‑n‑Fold equipment.

What if my product arrives damaged?

Contact our Customer Care team as soon as possible. We’ll organise a replacement or solution promptly.

CARE & MAINTENANCE

How do I clean my massage table?

Use a gentle, non‑abrasive vinyl cleaner. Avoid harsh chemicals, essential oils or alcohol‑based products directly on the upholstery.

Do you sell cleaning products?

Yes — we stock cleaners and detergents suitable for professional therapy environments.

SUPPORT FOR STUDENTS & THERAPISTS

Do you supply massage schools?

Yes. We work closely with massage schools and training providers across Australia.

Do you offer educational resources?

We stock training DVDs, and offer hands-on workshops to support both students and professionals.

CONTACT & CUSTOMER SUPPORT

How can I contact Firm‑n‑Fold?

Phone: 1800 640 524
Email: [email protected] or [email protected]
Website: firm-n-fold.com.au

What are your opening hours?

Hours vary by showroom. Please check your nearest location for specific times.